FREQUENTLY ASKED QUESTIONS

About Us

  • How long have you been in business?

    40 years, Established in 1981

  • What makes you different from your competitors?

    We aim to supply top quality products, conforming to word safety standards at the most
    economical level.

  • From where do you operate?

    NEW MANILA QUEZON CITY PHILIPPINES (HEAD OFFICE)

  • Returns

  • Do you accept returns/exchanges over and above what customers are entitled to by law (i.e., a replacement/repair for a minor fault or refund for a major fault)?

    Yes, Item for replacement is subject for check-up (note that we offer 1 year warranty against
    factory defects on all products under normal operating condition).

  • Do you allow refunds for a change of mind? If so, how long do customers have to contact you?

    YES, But subject for evaluation, product should be in good condition, not tampered,
    packaging/box is not yet opened. We can only refund 7 days from date of purchase.

  • Shipping

  • To where do you ship? How long does it take you to process an order before it is dispatched?

    A. We ship worldwide
    B. 2-3 day’s preparation, shipment is 5-7 days.

  • Where are your packages shipped from?

    Quezon city Philippines

  • Do you ship packages internationally?

    YES

  • How do you price your postage?

    We confirm first to our partner courier.

  • Payment methods

  • What payment methods do you accept?

    LOCAL BANK TRANSFERS / PAYPAL

  • If you accept bank transfer, how long do customers have to make the payment before their order is cancelled and items returned to stock?

    5 Days.